Delete your Astarly account

How to request deletion

Send your request to [email protected]. The button opens your email app; send the email to submit the request. If no email app opens, copy the address and use your usual email service.

1. Write from the email address linked to your Astarly account. Use the subject “Delete my Astarly account”.
2. If you used Sign in with Apple and hid your email, include your Apple relay address if you know it. If you cannot access your account email, explain this so we can verify ownership another way.
3. We may request a proportionate identity check. Never send your password, login codes or full payment card details.

What the request covers

The request covers your account and profile, uploaded avatar, posts, comments and associated media, likes, follows, saved items, learning activity and notification identifiers, except information that must be retained for a lawful purpose.

If content has been copied or shared independently by other people, deleting your account cannot remove those independent copies. For a specific privacy or content complaint, include the relevant links.

What may need to be kept

Payment and invoice records may need to be retained for tax and accounting obligations. Limited information may also be needed for a pending dispute, fraud prevention or a legal obligation. Retention depends on the record and applicable requirement; it does not justify keeping the whole account indefinitely.

In the response to your request, we explain any retained categories, the reason and applicable retention period or the criteria used to determine it. Backup copies may remain until the applicable backup cycle expires and must not be restored for ordinary use.

Confirmation and timing

This email starts a deletion request; it does not instantly delete the account. We verify ownership, review associated records and confirm completion or explain any lawful exception.

Where the GDPR applies, we respond within one month of receipt. A permitted extension for complex or numerous requests must be explained within that first month. Where applicable California law governs a deletion request, the usual response period is 45 days, with a permitted extension explained within that period. Other mandatory local deadlines take precedence.

Purchases and subscriptions

Deleting the account ends your ability to sign in and access learning through that account. Keep any receipts or materials you are permitted to retain before deletion.

Account deletion is separate from a refund and does not automatically cancel an Apple or Google subscription. Cancel through the store that bills you. For a website subscription, use the billing portal or include a cancellation request in your email. You can request deletion even if a paid period has not ended.

• Manage Apple subscriptions
• Manage Google Play subscriptions
• Website billing
• Cancellation and refunds

Delete specific data or exercise privacy rights

To keep your account but request removal of specific data, email [email protected] with the subject “Delete my Astarly data” and describe the data or link to the content. You can also request access, correction, a copy of your data or exercise other applicable privacy rights.

• Privacy Policy